Post-purchase upsell: setup, approval, behaviour

One more offer after payment, before the thank-you page.

5 min read

After the customer pays, MixMaxer can show one product at a discount. Accepting adds it to the same order without re-entering payment details, which is why this step converts so well.

Setup

1. Settings › Post-purchase › Show a post-purchase offer.
2. Heading text and the discount on the offered product.
3. Automatic (the product most often bought together with what was just ordered, learned from your orders) or Choose products (the first one the customer did not already buy is offered). Up to 6 fallback products.
4. Save.

Approval

Shopify requires a one-time approval of post-purchase extensions per app. Until Shopify grants it, the page stays silent for every store. The app listing states when it is approved.

Behaviour

• Shown once per order; declining or waiting sends the customer to the thank-you page.
• Wallet payments (Shop Pay in some cases, Apple Pay, PayPal) and some instalment methods skip post-purchase pages by Shopify's design.
• The added product appears as a separate line on the order with the discount as a line discount.

More in Analytics & reports

• How analytics are calculated
• A/B testing offers
• CSV export and the weekly performance email

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